Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

We are seeking an organised and detail orientated administrator to join our Plant Hire Office.  

Main responsibilities for the job role:

• Handle incoming phone calls and emails related to Plant Hire inquiries and requests.
• Support invoicing processes across the division, including rate verification, invoice generation within internal systems, and resolution of customer billing queries.
• Communicate with customers to process card payments over the phone in a timely and accurate manner.
• Perform accurate data entry into the Plant Hire system and databases.
• Coordinate and process all machine off-hires, ensuring that any damages are identified and appropriately charged.
• Maintain and update relevant databases to ensure accuracy and completeness of information.
• Provide general administrative support to the team as required.

What can we offer you?

• Life Assurance Scheme
• Free on-site Parking
• Corporate gym membership discount
• Annual Salary Review 
• Employee discount (50% on Skip Hire, other discounts on group services)
• Work as part of a successful family run business
• Progression opportunities
• 24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.